Cancellation and Privacy

Right of withdrawal - Privacy - Cookies

Withdraw from an On Line Purchase

As indicated by Legislative Decree n. 206 of 06/09/2005, the Customer consumer (natural person) of The Mirror Stage is attributed the right of withdrawal from the contract.
The right of withdrawal, which provides for the possibility for the consumer to return the purchased product and obtain the relative refund, is provided only in favor of natural persons who, in the stipulation of the contract, acted for purposes unrelated to business or professional activity. possibly carried out. The right of withdrawal must be exercised within 14 days of receipt of the goods. The right of withdrawal does not apply to products made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
The only costs requested from the Customer in the event of withdrawal are those for returning the product, except for shipments within the national territory, where for promotional purposes in the event of first free shipping, the return will also be free and operated by our appointed courier.
The withdrawal is not validly exercised and therefore does not entitle the full repayment of the price if the product is not returned in perfect condition, such as in cases of:
- lack of original packaging (it is therefore advisable to keep the original product packaging for at least 14 days);
- absence of integral elements of the product;
- damage to the product for reasons other than transport;
- non-normal state of conservation of the product.

If you wish to exercise the right of withdrawal within 14 days of receiving the purchased product, simply send an email to the address [email protected] Indicating the will to:

  • Make use of the right of withdrawal (pursuant to Legislative Decree No. 206 / 2005, Consumption Code)
  • Original order number in the order confirmation mail and description of the goods or goods returned.
  • How to get a refund: Bank transfer (indicate the balance).

We remind you that the costs of returning the goods for international shipments are borne by the consumer and it is advisable to insure the goods shipped.

Refund will be made in reverse order with respect to the payment method received, within 7gg from receipt of the return.

If the consumer is entitled to take advantage of the free national return, a label will be provided to be affixed to the package, it will be the Customer's responsibility to communicate the address and the preferred day for collection by our courier. It will also be the customer's responsibility to prepare packaging suitable for transport so that the goods are not damaged during transport. In the case of shoes, the box must also be considered.

Shipping times and methods.

The Mirror Stage uses national and international express couriers. From receipt of the order it may take 24 hours before the package can be delivered to the courier. For domestic shipments, with the exception of the islands, delivery times are 24 hours from collection.

Once the package has been sent, The Mirror Stage will provide the tracking number for the shipment.

In case of non-delivery of the shipment, the courier will retry the delivery 2 more times at a distance of 1 days from each other. If at the third attempt it was not possible to deliver the package, it will be returned to the sender, the cost of the next new shipment will be charged to the customer.

Privacy and processing of personal data

Privacy Policy UE 679/2016 (GDPR)
Information on the processing of personal data.
We inform you, pursuant to art. 13 of the EU Regulation 679 / 2016 (GDPR), that the company The Mirror Stage Srls will process the personal data provided by you in compliance with the regulations on the protection of personal data processing and in compliance with the obligations and guarantees of the rules legal, contractual and regulatory provisions.

The processing of personal data means the collection, registration, organization, preservation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, deletion and destruction or the combination of two or more such operations.

The personal data processed by The Mirror Stage srls are those provided in the store by filling out the registration form to the mailing list, those provided for the same purpose through the online form on the site www.themirrorstage.it or those entered when ordering a product in the ecommerce section of our website.

Objective:

  1. Send commercial communications for the promotion of products or services by e-mail.
  2. Execute and complete an online purchase order for products at www.themirrorstage.it
  3. Analyze the trend of the reference market by carrying out studies and research in order to improve the product assortments.
  4. Carry out surveys by analyzing the browsing data on our site, in an anonymous and aggregate form. 
  5. Determine the degree of customer satisfaction.

The data you provide will be processed for the purposes described in point 1-2-3-4-5, and in relation to contractual, pre-contractual or legal obligations, exclusively for administrative and accounting purposes to execute the transaction that the 'the user is carrying out to fulfill legal obligations and for operational, regulatory, tax and management needs;

Data processing will be carried out by means of appropriate tools to guarantee its security and confidentiality, and it can also be carried out by means of paper media and / or automated tools for storing, managing and transmitting the data.

The Mirror Stage Srls in order to carry out the operations described in the purposes could use the services of third-party companies such as shippers, service providers, online service companies. In any of these cases, the chosen partners comply with the EU directives on the protection of personal data, operate under our control and obtain the data only and exclusively to carry out the requested activity.

The data will be available only to authorized parties and trained to process them.

The holder of the treatment is the company The Mirror Stage srls with registered office in Via Mantova 42 00198 Rome.

To exercise the rights provided for by the EU regulation (Article 15 Right of access; Article 16 Rectification; Article 17 Cancellation) it will be sufficient to send an email to: [email protected] . The request will be executed within 72 hours of receiving the email.

 

Cookies

We inform you that the software used for The Mirror Stage srls website uses, in order to improve the quality of navigation within the site itself, some personal data whose transmission is implicit in the use of Internet communication protocols (eg IP addresses, domain names of the computers used by users, consultation hours, characteristics of the files exchanged, etc.). These data are used for the purpose of obtaining absolutely anonymous statistics on the consultation of the site and could be used for any ascertainment of responsibility in relation to crimes committed to the detriment of THE MIRROR STAGE SRLS
In particular, and among others, the web analysis service Google Analytics is used, provided by Google, Inc. (“Google”). The information generated by the cookie on your use of the website (including your IP address) is transmitted to and stored on Google's servers in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where this is required by law or where such third parties process the aforementioned information on behalf of Google. Google does not associate your IP address with any other data held by Google. You can refuse to use cookies by selecting the appropriate setting on your browser, but this may prevent you from using all the features of this website. By using this website, you consent to the processing of your data by Google in the manner and for the purposes indicated above.

Data published in any statistics or analyzes made public is in no way related to personal or corporate identities.

The transfer to third parties of personal data held by The Mirror Stage srls is explicitly excluded, with the exception of the transfer of this information if required by law or in cases where such third parties use the aforementioned information on mandate and for the exclusive use by The Mirror Stage srls

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